Cancellation Policy
At Lastminutes Deals, we understand that travel plans can sometimes change. This Cancellation Policy explains the general terms that may apply when a customer requests cancellation of a flight booking or travel-related service.
Cancellation, refund, and change conditions may vary depending on the airline, fare type, route, booking conditions, and applicable laws.
1. Flight Cancellation
Customers may request cancellation of a flight booking by contacting the relevant support team.
However, whether a booking can be cancelled and whether a refund is available depends on the applicable airline and fare rules.
Some flight fares may be:
Fully refundable
Partially refundable
Refundable after applicable deductions
Non-refundable
Customers should review the fare conditions before completing their booking.
2. Cancellation Before Departure
If you need to cancel your flight before the scheduled departure time, please contact us as soon as possible.
The applicable cancellation conditions will depend on the airline and fare purchased.
Cancellation charges, airline penalties, service charges, or other applicable fees may be deducted from any eligible refund.
3. Cancellation After Departure
Bookings that are cancelled after the scheduled departure time, or where a passenger does not travel, may be treated as a no-show according to the applicable airline rules.
In such cases, the fare may be non-refundable or subject to additional restrictions and charges.
Customers should contact the relevant airline or booking support team as soon as possible if they are unable to travel.
4. Airline Cancellation
If an airline cancels a flight, significantly changes the schedule, or otherwise disrupts the itinerary, the options available to the passenger will depend on the airline’s applicable policies and relevant regulations.
Depending on the circumstances, available options may include:
Rebooking
Alternative travel arrangements
Credit or voucher, where offered
Refund, where applicable
The applicable airline will determine the available options based on its policies and the circumstances of the disruption.
5. Cancellation Charges
Cancellation charges may apply depending on the applicable booking conditions.
Potential charges may include:
Airline cancellation fees
Fare penalties
Service charges
Administrative fees
Non-refundable taxes or charges, where applicable
The exact amount, if any, will depend on the specific booking and applicable terms.
6. Refund Eligibility
A cancellation request does not automatically guarantee a refund.
Refund eligibility depends on factors such as:
Airline policy
Fare rules
Type of ticket
Time of cancellation
No-show status
Applicable taxes and fees
Other booking conditions
Where a refund is permitted, applicable deductions may be made before the refund is processed.
Please refer to our Refund Policy for additional information.
7. How to Request a Cancellation
To request cancellation, contact our team with the relevant booking information.
Please provide:
Passenger name
Booking reference or confirmation number
Flight details
Travel date
Reason for cancellation, if required
Contact information
Providing accurate booking details helps us process your request more efficiently.
8. Cancellation Request Processing
Cancellation requests are subject to verification and the applicable airline or travel provider’s rules.
Submitting a cancellation request does not mean that the booking has been cancelled immediately.
A cancellation should be considered completed only after confirmation has been provided.
Customers should continue to treat the booking as active until they receive confirmation of the cancellation.
9. Changes Instead of Cancellation
If your travel plans have changed but you still intend to travel, you may be able to modify your booking instead of cancelling it.
Depending on the applicable fare rules, changes may be possible for:
Travel date
Flight
Route
Passenger information, where permitted
Change fees, fare differences, and other charges may apply.
10. Non-Refundable Fares
Certain promotional, discounted, or restricted fares may be non-refundable.
Even where the base fare is non-refundable, some taxes or charges may be treated differently depending on the applicable airline rules and local regulations.
Customers should carefully review fare conditions before making a booking.
11. Special Circumstances
Certain circumstances may be subject to separate airline or regulatory policies.
These may include:
Medical emergencies
Serious personal circumstances
Government travel restrictions
Natural disasters
Major travel disruptions
Airline schedule changes
Supporting documentation may be required in some circumstances, and approval is subject to the applicable airline or provider.
12. No-Show Policy
If a passenger does not appear for a scheduled flight without cancelling or changing the booking within the applicable timeframe, the airline may classify the booking as a no-show.
A no-show may result in:
Loss of the ticket value
Additional charges
Cancellation of remaining flight segments
Limited or no refund eligibility
Customers should contact the relevant airline or booking support team before departure if they know they cannot travel.
13. Refund Processing After Cancellation
If a refund is approved, the time required to process and receive the refund may vary depending on:
Airline processing time
Payment method
Banking institution
Payment provider
Nature of the refund
Once a refund has been initiated, the time it takes to appear in the customer’s account may depend on the relevant financial institution or payment provider.
14. Customer Responsibility
Customers are responsible for checking their booking information and understanding the applicable cancellation and fare conditions before completing a purchase.
We recommend reviewing:
Cancellation rules
Refund conditions
Change fees
No-show conditions
Baggage rules
Other airline restrictions
15. Important Notice
Flight cancellation policies are not the same for every airline or fare.
The terms applicable to your booking may differ from the general information provided on this page.
The specific airline fare rules and booking conditions applicable to your ticket will take priority where relevant.
16. Contact Us
If you need to cancel a flight or have questions about the cancellation conditions applicable to your booking, please contact us.
Need Help With a Cancellation?
Contact our team with your booking details and we will assist you with the applicable cancellation process.
17. Policy Updates
Lastminutes Deals may update this Cancellation Policy from time to time to reflect changes in our services, airline requirements, business practices, or applicable regulations.
Any updated version will be published on this page with a revised Last Updated date.
We encourage customers to review this policy before making a booking and whenever they need to request a cancellation.
Quick Cancellation Guide
Step 1: Locate your booking confirmation.
Step 2: Check the applicable fare and cancellation conditions.
Step 3: Contact our team with your booking details.
Step 4: We will review the applicable cancellation options.
Step 5: Confirm your preferred option.
Step 6: Wait for cancellation confirmation and, where eligible, refund processing information.