Refund Policy
At Lastminutes Deals, we understand that travel plans may change and that customers may sometimes need to request a refund. This Refund Policy explains the general conditions that may apply to refunds for flight bookings and related travel services.
Refund eligibility, amounts, deductions, and processing times may vary depending on the airline, fare type, booking conditions, payment method, and applicable laws.
1. Refund Eligibility
A refund is not automatically available for every booking.
Your eligibility for a refund may depend on:
Airline and fare rules
Type of ticket purchased
Whether the fare is refundable or non-refundable
Time of cancellation
No-show status
Applicable cancellation charges
Taxes and fees
Booking conditions
Applicable laws and regulations
Before requesting a refund, customers should review the conditions applicable to their specific booking.
2. Refundable and Non-Refundable Tickets
Refundable Tickets
Some fares may allow a full or partial refund, subject to the applicable terms and any permitted deductions.
Non-Refundable Tickets
Some discounted, promotional, or restricted fares may be non-refundable.
Depending on the airline’s rules, certain taxes or charges may be treated differently from the base fare.
The applicable fare conditions will determine whether any amount can be refunded.
3. Refunds Due to Flight Cancellation by the Airline
If an airline cancels a flight or makes a significant schedule change, the available options may depend on the airline’s policies and applicable regulations.
Depending on the circumstances, passengers may be eligible for:
Rebooking
Alternative travel arrangements
Credit or voucher, where offered
Refund, where applicable
The airline or relevant travel provider will determine the available options according to the applicable rules.
4. Customer-Initiated Refund Requests
If you choose to cancel your booking and request a refund, the request will be assessed according to the applicable airline and fare conditions.
Applicable deductions may include:
Airline cancellation charges
Fare penalties
Service charges
Administrative fees
Non-refundable taxes or fees, where applicable
The final refundable amount, if any, will depend on the specific booking.
5. How to Request a Refund
To request a refund, contact our team with your booking details.
Please provide:
Passenger name
Booking reference or confirmation number
Flight details
Travel date
Reason for the refund request, if required
Contact information
Providing complete and accurate information can help us review your request efficiently.
6. Refund Request Review
Once a refund request is received, the applicable booking conditions will be reviewed.
Submitting a refund request does not guarantee that a refund will be approved.
The request may need to be reviewed against the applicable airline, fare, payment, and service conditions.
Customers will be informed of the applicable refund outcome where appropriate.
7. Refund Processing Time
Refund processing times can vary.
The time required may depend on:
Airline processing time
Booking provider
Payment method
Payment processor
Banking institution
Type of refund
Applicable administrative procedures
After a refund has been initiated, the time it takes for the funds to appear in the customer’s account may depend on the relevant bank or payment provider.
8. Refund Method
Where a refund is approved, it will generally be processed using the applicable original payment method, subject to the relevant payment and booking conditions.
Refunds may not always be available through an alternative payment method.
9. No-Show Refunds
If a passenger does not travel and does not cancel or modify their booking within the required timeframe, the airline may classify the booking as a no-show.
No-show bookings may have limited refund eligibility or may be completely non-refundable, depending on the applicable fare rules.
Passengers who know they cannot travel should contact the relevant airline or booking support team as soon as possible.
10. Refunds for Additional Services
Additional services purchased in connection with a flight may have separate refund conditions.
These may include:
Additional baggage
Seat selection
Special assistance
Other optional airline services
Refund eligibility for these services depends on the applicable airline or service provider.
11. Duplicate or Failed Payments
If you believe you have been charged more than once for the same booking, or your payment was processed but you did not receive booking confirmation, please contact us promptly.
We may need to verify the transaction before determining whether a refund or payment reversal is applicable.
Please provide relevant transaction or booking information when contacting us.
12. Refunds and Currency Conversion
If a booking was paid in a currency different from the customer’s local currency, the amount received after a refund may be affected by exchange-rate fluctuations or charges applied by banks or payment providers.
Lastminutes Deals is not responsible for exchange-rate differences or third-party financial charges that may occur during the refund process, to the extent permitted by applicable law.
13. Special Circumstances
Certain special circumstances may be subject to separate airline or regulatory refund rules.
These may include:
Medical emergencies
Government travel restrictions
Natural disasters
Major flight disruptions
Airline cancellations
Other exceptional circumstances
Supporting documentation may be required where applicable, and approval will depend on the relevant airline, provider, or applicable regulations.
14. Important Notice About Refunds
A refund request does not automatically mean that the full amount paid will be returned.
The refundable amount may be reduced by applicable airline penalties, cancellation charges, service fees, administrative charges, or other permitted deductions.
The specific terms of your booking will determine the final refund amount.
15. Customer Responsibility
Customers are responsible for reviewing the applicable fare and booking conditions before completing a purchase.
We recommend checking:
Refund conditions
Cancellation rules
Change fees
No-show conditions
Baggage rules
Additional service conditions
Understanding these conditions before booking can help avoid unexpected charges.
16. Contact Us
If you have questions about refund eligibility or wish to submit a refund request, please contact us.
Company: Lastminutes Deals
Send us your booking details and our team can assist you with the applicable refund process.
17. Related Policies
For additional information, please review:
Cancellation Policy
Payment & Pricing Policy
Terms & Conditions
Privacy Policy
18. Policy Updates
Lastminutes Deals may update this Refund Policy from time to time to reflect changes in our services, airline policies, payment procedures, or applicable regulations.
Any updated version will be published on this page with a revised Last Updated date.
Quick Refund Guide
Step 1: Locate your booking confirmation.
Step 2: Check the applicable fare and refund conditions.
Step 3: Contact our team with your booking reference.
Step 4: Submit your refund request.
Step 5: Your eligibility will be reviewed according to the applicable booking conditions.
Step 6: If approved, the refund will be processed through the applicable payment method.
Step 7: Allow the relevant airline, payment provider, or bank time to complete the refund.