Frequently Asked Questions
Frequently Asked Questions About Flight Booking
Welcome to the Lastminutes Deals FAQ section. Here you’ll find answers to common questions about flight enquiries, booking assistance, payments, cancellations, refunds, and travel requirements.
If you cannot find the answer to your question, please feel free to contact our support team.
General Questions
Lastminutes Deals is a travel assistance platform that helps customers with flight enquiries and travel planning. We assist travellers in exploring available flight options based on their destination, travel dates, passenger requirements, and preferences.
What services does Lastminutes Deals provide?
We provide assistance with various flight and travel-related enquiries, including domestic and international flight enquiries, flight booking assistance, travel date enquiries, fare and availability information, and general booking support.
Do you provide assistance for both domestic and international flights?
Yes. You can contact us for assistance with both domestic and international flight enquiries.
How can I make a flight enquiry?
You can submit your travel requirements through our website enquiry form or contact our team directly. Provide your departure location, destination, travel dates, number of passengers, and any other relevant requirements.
What information do I need to provide for a flight enquiry?
To help us understand your requirements, you should provide:
Departure city or airport
Destination
Travel date
Return date, if applicable
Number of passengers
Preferred travel class, if applicable
Any specific requirements
Does submitting an enquiry confirm my flight?
No. Submitting an enquiry does not guarantee a particular flight, fare, seat, or booking.
A booking should only be considered confirmed after the applicable booking and payment process has been successfully completed and confirmation has been provided.
Can I request a specific airline?
Yes. You can mention your preferred airline when submitting your enquiry. However, availability depends on the airline, route, travel date, fare availability, and other applicable conditions.
Can I request a specific travel date?
Yes. You can provide your preferred travel date and, where applicable, a preferred return date. Available flights and fares depend on airline inventory and availability.
Flight Prices & Availability
Can flight prices change?
Yes. Airline fares and availability can change at any time. Prices may vary depending on travel dates, route, airline, seat availability, taxes, fees, and fare type.
Is the price shown on the website guaranteed?
Not necessarily. A fare is generally not guaranteed until the applicable booking process has been completed and the booking has been confirmed.
Why can the price change after an enquiry?
Airline pricing is dynamic and can change when available fare inventory changes. Taxes, fees, route availability, and other airline conditions can also affect the final price.
Does a cheaper flight always mean a better option?
Not necessarily. Different fares may have different baggage allowances, cancellation conditions, change fees, restrictions, and other terms. Always review the complete fare conditions before booking.
Payment Questions
What payment methods are available?
Available payment methods may depend on the applicable booking process and payment provider. You will be provided with the relevant payment information when proceeding with a booking.
Is my booking confirmed after payment?
A booking should only be considered confirmed once the payment has been successfully processed and applicable booking confirmation has been issued.
What happens if my payment fails?
If a payment is declined or unsuccessful, the booking may not be completed. If you believe you were charged despite not receiving confirmation, contact our support team with the relevant transaction details.
Can I get a refund if I cancel my booking?
Refund eligibility depends on the airline, fare type, booking conditions, cancellation timing, and applicable rules. Some tickets may be refundable while others may be non-refundable.
Cancellation & Refund Questions
Can I cancel my flight after booking?
Cancellation may be possible depending on the applicable airline and fare conditions. Cancellation charges or other fees may apply.
Will I receive a full refund after cancellation?
Not necessarily. The refundable amount depends on the applicable fare rules. Airline penalties, cancellation charges, service fees, or other permitted deductions may apply.
How do I request a refund?
Contact our team with your booking reference, passenger details, flight information, and relevant refund request. We will review the request according to the applicable booking conditions.
How long does a refund take?
Refund processing times can vary depending on the airline, booking provider, payment method, payment processor, and bank. Once a refund is initiated, the time for the funds to appear may depend on your financial institution.
What happens if the airline cancels my flight?
If an airline cancels a flight, the available options may include rebooking, an alternative itinerary, credit or voucher where offered, or a refund where applicable. The available options depend on the airline’s policies and applicable regulations.
Flight Changes
Can I change my travel date after booking?
Changes may be possible depending on the airline and fare conditions. Change fees and fare differences may apply.
Can I change my destination?
Destination or route changes depend on the airline and fare rules. Additional charges or restrictions may apply.
What happens if I miss my flight?
If you do not travel and do not cancel or modify your booking within the applicable timeframe, the airline may classify your booking as a no-show. This may affect your remaining itinerary and refund eligibility.
Baggage Questions
How much baggage can I take?
Baggage allowances vary by airline, route, fare type, and ticket. Check the baggage allowance associated with your specific booking before travelling.
Can I purchase additional baggage?
Additional baggage may be available depending on the airline and booking conditions. Additional charges may apply.
Can I carry restricted items in my baggage?
Airlines and airports have restrictions on certain items. Always check the latest baggage and prohibited-item rules with your airline and departure airport before travelling.
Travel Documents & Visa Questions
Do I need a visa for international travel?
Visa requirements depend on your nationality, destination, transit points, and individual circumstances. You should check the latest requirements with the relevant embassy, consulate, immigration authority, or official government source.
Is a passport required for international flights?
Generally, international travel requires a valid passport, but specific requirements depend on your journey and destination. Always verify the applicable requirements before travelling.
Who is responsible for travel documents?
Travellers are responsible for ensuring that they have valid passports, visas, permits, and other documents required for their journey.
Airport & Travel Questions
How early should I arrive at the airport?
Allow sufficient time for check-in, baggage drop-off, security, immigration, and boarding. Your airline may provide specific recommendations, so check with the airline before travelling.
Should I check my flight status before leaving for the airport?
Yes. Flight schedules can change due to operational issues, weather, airport restrictions, or other circumstances. Check your flight status with the airline before leaving for the airport.
What should I do if my flight is delayed?
Check with the airline for the latest flight information and available options. If your booking was affected, contact the relevant airline or booking support team for assistance.
Travel Safety Questions
Where can I find the latest travel requirements?
Travel requirements can change. Check official information from your airline, airport, government authorities, immigration services, embassies or consulates, and relevant health authorities.
Should I purchase travel insurance?
Travel insurance can provide protection against certain unexpected situations, depending on the policy. Review the coverage, exclusions, limits, and conditions carefully before purchasing.
What should I do in an emergency while travelling?
Follow instructions from local authorities and emergency personnel. Contact the appropriate local emergency service and, where relevant, your airline, travel provider, insurance provider, or embassy/consulate.
Booking Support
How can I contact Lastminutes Deals?
You can contact us through our website’s Contact Us page or by using the official contact details provided on our website.
Email: [Your Official Email Address]
Phone: [Your Official Phone Number]
Can I get assistance with an existing booking?
Yes. If you have a booking-related question, provide your booking reference and relevant travel details when contacting our support team.
What should I do if I entered incorrect passenger information?
Contact the relevant support team as soon as possible. Name corrections or other passenger-detail changes may be subject to airline rules, restrictions, and applicable charges.
Important Information
Flight availability, fares, schedules, baggage allowances, cancellation conditions, refund rules, and travel requirements can vary by airline and booking.
Information provided by Lastminutes Deals is intended for general assistance. Travellers should review the specific terms applicable to their booking and verify current travel requirements with the relevant airline and official authorities.
Still Have Questions?
Couldn’t find the answer you’re looking for?
Our team is available to assist with general flight enquiries, booking-related questions, cancellations, refunds, and travel assistance.